Case Study Ananya Sharma is the Deputy Manager in a large public sector organization responsible for infrastructure development. The organisation has a strong technical reputation but suffers from a toxic work culture. Senior officers often shout at subordinates during meetings, take credit for juniors’ work, and discourage dissenting opinions. Long working hours without recognition have become the norm, leading to low morale and high staff turnover. Ananya observes that talented young officers hesitate to share innovative ideas due to fear of humiliation. Women employees, in particular, feel uncomfortable raising concerns, as informal networks dominated by senior male officers control decision-making. Although there is no explicit harassment, the environment is psychologically unsafe and demotivating. Recently, a capable junior officer, Ravi, made a small procedural error in a project file. Instead of constructive feedback, he was publicly reprimanded by a senior officer during a meeting. Deeply demoralized, Ravi applied for transfer, citing “personal reasons.” Similar incidents have become common, affecting productivity and team cohesion. As a mid-level officer, Ananya is respected by her team but has limited authority over senior officials. She believes that such a toxic work culture not only harms employee well-being but also compromises efficiency, innovation, and public service delivery. Ananya now faces a dilemma: whether to remain silent to protect her own career progression or take steps—formal or informal—to improve workplace culture, promote dignity, and uphold ethical values within the organization. Q1. Identify the ethical issues involved in the above case related to workplace culture. How do such issues affect employee morale, productivity, and organizational effectiveness? Q2.What ethical dilemmas does Ananya face as a mid-level officer in addressing toxic workplace practices? Discuss the possible courses of action available to her, highlighting their merits and limitations. Q3. How can ethical leadership and positive organizational culture contribute to improved governance and employee well-being? Suggest measures to promote a healthy and inclusive work environment in public institutions.

Case Study Shradha Sharma is a senior civil servant in the Ministry of Environment, Forests and Climate Change. She has been working for the past 20 years and has a reputation for being honest, competent, and impartial. Her department has been tasked with granting environmental clearances to a large corporation that wants to build a new factory in a forest area. Shradha Sharma knows that the project could have serious environmental impacts, including deforestation, loss of biodiversity, and pollution. She also knows that the corporation has a history of flouting environmental norms and regulations in other parts of the country. Shradha Sharma is under intense pressure from the corporation to grant the clearance, as it would create thousands of jobs and bring in large investments. On the other hand, she is also under pressure from environmental activists and NGOs who are urging her to reject the clearance, citing the potential environmental and social costs. Shradha Sharma is facing dilemma between her duty as a public servant to promote development and create jobs, and her duty to protect the environment and safeguard the interests of the local communities. She has to decide whether to grant or reject the environmental clearance, and her decision will have far-reaching consequences. Q. What factors should Ms. Sharma consider in making her decision? What are the possible solutions to this ethical dilemma, and what are the trade-offs involved in each solution?

Elections have been declared in the state. According to the election code of conduct, all major decisions have been put on hold. In this situation, chief secretary, Deepankar Prakash faced a delicate problem that arose from the failure of rains in some parts of the state. In this case, extra power has to be supplied to farmers to enable them to run irrigation pump sets. Power was also needed to tackle drinking water supply problems. The situation led to public dissatisfaction and the Chief Minister knew that it would affect the party’s election prospects. However, the state had no generation capacity, power has to be purchased at a high cost. Further, the state electricity board had no money. Funds can be given to the board only by withdrawing a large sum from the contingency fund. In this situation, the chief minister has asked Deepankar Prakash to do something about the matter. Imagine yourself as the chief secretary and discuss the different options available and how will you respond in this case?

Case Study India hosts a number of migratory bird species every year who fly here either in search of feeding ground or to escape freezing winters of their natural habitat. At a major bird nesting lake in India, thousands of birds have died in a mysterious way. The deadly lake is surrounded by mining areas and possibly due to the discharge of effluents from the mining process, the lake got polluted. The junior manager working in the same mining area happens to discover the cause of the death of the birds. He is perturbed and discusses this with his colleagues who ask him to keep silent as this may cost him his job. He cannot risk losing his job as he is the sole breadwinner of his family and has to take care of his ailing parents and siblings. At first, he thinks that if his colleagues are quiet, why should he stick out his neck. But his conscience pricks him to do something to save the lake and the birds who depend upon it. He decides to take the matter to his senior. (a) What arguments can he advance to show that whatever is being done by the mining industry is not morally right? (b) What course of action should he adopt in case his senior refuses to entertain his complaint and why?

Case Study Ravi, an IAS officer, is serving as the District Magistrate in a politically sensitive district. A massive political rally, expected to attract nearly two lakh people, was organised by the ruling party to showcase its strength. Senior leaders were to attend, and the event had been widely publicised. Although Ravi’s office had earlier issued advisories on barricading, evacuation routes, deployment of police, and medical preparedness, many instructions were ignored by the organisers, citing budgetary constraints and urgency. On the day of the rally, the situation turned chaotic. Entry and exit points were overcrowded, there was no proper crowd management, and medical facilities were insufficient. During the rally, a sudden push by people wanting to move closer to the stage created panic, leading to a stampede. Several lives were lost, many were injured, and the incident triggered widespread anger. Different stakeholders reacted sharply. Families of victims demanded justice, accountability, and immediate compensation. Civil society groups and the media accused the administration of negligence. Opposition parties claimed the government had put lives at risk for political gain. The ruling party, however, pressured Ravi to downplay the incident and present it as an “unavoidable tragedy.” Some officials also suggested that highlighting lapses could invite unrest and even threaten Ravi’s career. Ravi now faces a dilemma. As the administrative head of the district, he is responsible for public safety and upholding the rule of law. At the same time, he faces political pressure, the risk of transfers, and personal threats. His choices will have consequences not just for his career but also for the credibility of governance and the trust of the people. Questions: 1. What are the ethical dilemmas faced by Ravi in this situation? 2. Evaluate the options available to Ravi and the possible consequences of each. 3. Suggest the most appropriate course of action for Ravi in light of constitutional values and principles of good governance. 4. What systemic reforms can be introduced to improve crowd management and ensure accountability in large political and public events in the long run?

Case Study Rohit has aided a businessman by speedily paying the bills for the goods he had provided to the government. The payment was sizable and it enabled the merchant to avoid a cash shortage. The businessman was so moved that he gave Rohit gifts as a token of his gratitude. Rohit turns them down. Soon after, Rohit visits a hill station with his family where the businessman owns a hotel. He conveys in advance to the businessman that he would like to stay in his hotel and checks into that hotel. The hotel management, on instructions from the businessman, treats Rohit and his family as guests and refuses to accept payment from Rohit. Even Rohit does not insist on making payment. Q.1 Discuss the ethical issues and ethical dilemmas involved in the case. Q.2 How would you have behaved if you were at Rohit’s place? Suggest the way-out.

Case Study The municipal corporation of a city approved felling of trees to develop public transport infrastructure. Amidst the concrete jungle of the district, area X is a treasured green patch. With increasing environmental awareness, people have come on the streets to spread the message of conservation and stand against the indiscriminate felling of trees. The Municipal Corporation is of the view that developing viable public transport infrastructure will dissuade people from using private vehicles and ultimately reducing the carbon footprint. Meanwhile, activists say it is the sole surviving natural floodplain of the area, whose reclamation through construction and felling of trees would lead to greater inundation during the monsoon. The state government alarmed by widespread public protest against the felling of trees has constituted a committee to look into the matter and suggest alternatives for this project. You are appointed as the chairperson of this committee, What course of action will you recommend to the government for assuaging public concern and limiting environmental impact?