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Case Study: A well-established Indian food products company recently developed a new product intended for the international market. After securing all necessary approvals, the company began exporting the product and proudly announced its success. It further assured consumers that the same high-quality and health-beneficial product would soon be made available in the Indian market. Following due process, the product received approval from the relevant domestic authority and was launched for Indian consumers. Over time, the product gained significant market share and contributed substantially to the company’s profits, both in India and abroad. However, during a routine inspection, a random sample test revealed that the version of the product sold domestically did not comply with the standards approved by the competent authority. Further investigations uncovered that the company had been selling substandard products in India, including items that had been rejected for export due to quality issues. This revelation caused public outrage, tarnished the company’s image, and led to a sharp decline in its profitability and consumer trust. Questions: 1. Identify and analyze the ethical issues present in this case. Discuss the competing values and responsibilities involved. 2. What actions should the competent authority take against the company? 3. What remedial measures can the company adopt to manage the crisis, regain consumer trust, and restore its public reputation?
Case Study You are the District Magistrate (DM) of a rapidly urbanising district. The State Government has approved a large urban infrastructure project involving construction of affordable housing and commercial complexes under a Public–Private Partnership (PPP) model. One of the shortlisted private firms is owned by a close relative of your spouse. The firm has a strong technical record and offers the lowest financial bid. While the rules do not explicitly bar participation of relatives, media reports have begun questioning the transparency of the selection process. At the same time, senior political executives informally indicate that clearing the project quickly is crucial for economic growth and employment generation. Delaying or recusing yourself may slow the project and invite allegations of inefficiency. Your subordinates are divided, some argue that merit should prevail, while others warn that public perception of bias could damage the administration’s credibility. Questions: 1. Identify the ethical issues involved in the above case. 2.What options are available to you as the District Magistrate? 3.Which course of action would you choose and justify your decision on ethical grounds. 4.How can institutional mechanisms be strengthened to prevent such dilemmas in public administration?